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torontoshanghai
Seeker
Joined: July 04, 2007
Posts: 67
Location: Shanghai
Status: Offline
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 Posted:
Aug 19, 2008 - 05:47 PM |
 
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| Post subject: Elders Meats |
I placed an order with Elders Meats over the weekend and had it delivered today. What a diasater, the guy who contacted me should not be dealing with western customers... if he told me "ya ya ya" with a Chinese Aussie accent one more time i was ready to shoot him. Today they were late with the delivery after I gave them a 3 hour window, then they said they would come in 1 hour so I went out and got in a taxi and then 10 minutes later they called and said the delivery man was there so turn the taxi around...my first and last order, City Shop has worse meat but its easier to get in a taxi and go there. |
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mat
Board Royalty
Joined: Apr 26, 2004
Posts: 6973
Location: Loooooooooooose!
Status: Offline
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Aug 19, 2008 - 06:06 PM |
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Yeah, last time i ordered from them for meat, was on a Wed afternoon, said i wanted it Friday afternoon. They called me at 9am Thur morning to say it was on it's way. |
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www.justbeer.cn Get Loooooooose! |
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mat
Board Royalty
Joined: Apr 26, 2004
Posts: 6973
Location: Loooooooooooose!
Status: Offline
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Aug 19, 2008 - 06:07 PM |
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Must say, it's great product though, but they recently seem to have got a new "customer service" person in who has no idea what his job title means. |
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www.justbeer.cn Get Loooooooose! |
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emerson
Reacher
Joined: May 11, 2007
Posts: 373
Location: Shanghai
Status: Offline
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Aug 19, 2008 - 06:21 PM |
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Have been satisfied with the service and products (mostly steaks) from JP at CZ trading.
jp@czctrading.com |
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"All I need are some tasty waves, a cool buzz, and I'm fine." |
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hc
Post Roaster
Joined: Apr 04, 2007
Posts: 4545
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Aug 19, 2008 - 06:42 PM |
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thewalrus
Board Royalty
Joined: Apr 28, 2004
Posts: 7358
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Aug 19, 2008 - 08:01 PM |
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i've used elders a bit, never had a problem but usually got it delivered to the office so no drama.
i dont mind some cuts of city shop meat, but am picky. |
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ArsenyVyacheslav
PopStar
Joined: Jan 17, 2007
Posts: 1179
Status: Offline
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Aug 19, 2008 - 08:45 PM |
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i like moot. |
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Rejoice! |
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mat
Board Royalty
Joined: Apr 26, 2004
Posts: 6973
Location: Loooooooooooose!
Status: Offline
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Aug 19, 2008 - 08:48 PM |
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Their products are great and it's a good website to order from. Just seems their new "customer service" person has no idea what his job is. He obviously has problems deciding between when his customers want the delivery and when he thinks they should have it. Other than that, i like Elders. |
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www.justbeer.cn Get Loooooooose! |
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torontoshanghai
Seeker
Joined: July 04, 2007
Posts: 67
Location: Shanghai
Status: Offline
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Aug 20, 2008 - 09:29 AM |
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Mat, I agree that the problem is the people (meaning the guy I dealt with) and not the product. I dont know Anna and Craig but they need to get involved with thier customer service FAST. |
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china2006
Newbie
Joined: Sep 04, 2008
Posts: 2
Status: Offline
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Sep 04, 2008 - 03:46 PM |
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| Post subject: Re: Elders Meats |
Elders are doing everything they can to improve and develop an efficient method of delivery and customer service which as you can appreciate in Shanghai traffic not one of the easist things to do. Their business is growing fast. If you have any issues I know that you can contact them directly the office number is 3872 0368
If there are problems out there in order to improve the customer service it always good to provide feedback so something can be done about it. |
Last edited by china2006 on Sep 04, 2008 - 07:54 PM; edited 4 times in total |
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flipflopinchina
Squeeker
Joined: July 08, 2008
Posts: 18
Status: Offline
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Sep 04, 2008 - 05:01 PM |
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perhaps you could ask Craig from Elders to log in and give us an explanation rather than everyone here who is disappointed with service having to call him? |
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china2006
Newbie
Joined: Sep 04, 2008
Posts: 2
Status: Offline
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Sep 04, 2008 - 06:44 PM |
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Elders have great quality product and are constantly working to evolve their business aiming satisfy customers as much as they can! |
Last edited by china2006 on Sep 04, 2008 - 08:25 PM; edited 2 times in total |
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mat
Board Royalty
Joined: Apr 26, 2004
Posts: 6973
Location: Loooooooooooose!
Status: Offline
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Sep 04, 2008 - 07:10 PM |
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you obviouslly work for them, and there is no need to prternd you don't.
Interesting how the Traffic is the cause of the problems. My stuff was trying to be delivered 1-1/2 days EARLY. That's some weird traffic.
Anyway, great products, normally great service. Just seems your logistics guy has some issues in listening to when his customers want the stuff. |
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www.justbeer.cn Get Loooooooose! |
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beybifeyz
Talker
Joined: July 12, 2007
Posts: 103
Status: Offline
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Sep 04, 2008 - 07:23 PM |
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i ordered from elders my first time last monday and i only can say that sofar they were very close to perfect. good stuff and but delivery was about 1-2 hr(s) late (despite the 3 hrs window). otherwise well done |
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mat
Board Royalty
Joined: Apr 26, 2004
Posts: 6973
Location: Loooooooooooose!
Status: Offline
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Sep 04, 2008 - 07:28 PM |
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Having a company that also delivers product, i can understand stuff being a little late. The traffic is nasty. days early on the other hand..
Tip if ordering from Elders. Get the leg of lamb and roast it up. SENfrigginSATIONAL. |
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OZDave
Barker
Joined: July 04, 2008
Posts: 134
Status: Offline
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Sep 04, 2008 - 08:25 PM |
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sigh- thanks mat now I really regret signing that new lease for an apartment without an oven! |
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p1atl10
Board Royalty
Joined: Mar 18, 2005
Posts: 6293
Location: Shanghai
Status: Offline
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Sep 04, 2008 - 09:26 PM |
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OVen Smoven....
Fire up the grill!
Which I did tonight...
Which caused my nosy and paranoid Chinese neighbors to call security...for the 57th time.
Which caused Security to call me and say there was a fire....
Which caused me to say "I am sorry, I do not speak Chinese"...
Which caused them to say "fire fire...BBQ, BBQ"....
Which caused me to say "Damn Betcha...c'mon up and have a ribeye"...
Which caused them to say "OK,OK....putout, put, out"
Which caused me to say.." Sure...as soon as the rib-eye is done...."
God, I LOVE China!!!! |
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Not all chemicals are bad. Without chemicals such as hydrogen and oxygen, for example, there would be no way to make water, a vital ingredient in beer.....Dave Barry |
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OZDave
Barker
Joined: July 04, 2008
Posts: 134
Status: Offline
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Sep 05, 2008 - 07:17 AM |
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laf- at least you got the rib eye!
You had steak while they were chewing on chickens feet; it's a fair payback. |
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mat
Board Royalty
Joined: Apr 26, 2004
Posts: 6973
Location: Loooooooooooose!
Status: Offline
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Sep 05, 2008 - 08:49 AM |
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| OZDave wrote: |
| sigh- thanks mat now I really regret signing that new lease for an apartment without an oven! |
no probs. get yourself to best buy, and buy a small benchtop oven. a bit bigger than a toaster oven. i got one called WELHOME. about 500 to 700 rmb. somewhere in there, can't remember, but it is friggin amazing!. does a great job on the roast. |
_________________
www.justbeer.cn Get Loooooooose! |
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OZDave
Barker
Joined: July 04, 2008
Posts: 134
Status: Offline
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Sep 07, 2008 - 07:04 PM |
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mat- you are a friggin legend. |
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OZDave
Barker
Joined: July 04, 2008
Posts: 134
Status: Offline
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Sep 07, 2008 - 07:10 PM |
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nice one- I also just checked elders again re your leg of lamb tip- $AU50 for 2.2kgs.. brilliant.
Australia day- sorted.
Will get on to justbeer to complete the set for the day ; ) |
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