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What happened with Dream TV

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Shanghai Expat Forum Index » Hot Topics Forums » Technical- Audio Visual

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dalaohu

Squeeker

Joined: July 16, 2008
Posts: 13

Status: Offline

Posted: Nov 02, 2009 - 01:54 PM
Post subject: What happened with Dream TV

All the legit Dream box can`t work with saying"This channel is not handled by the smart card."

What`s wrong? The telephone number of Philsatcorp is also not working...

iara
Fire-eater

Joined: June 09, 2006
Posts: 2658
Location: brazil-shanghai

Posted: Nov 02, 2009 - 02:20 PM

Jie call me yesterday and told me they are having technical problems and maybe today it will come back...Yesterday I had one box working, while the other was down. Around 10pm, both down...

_________________
I'm my husband slave!

dalaohu

Squeeker

Joined: July 16, 2008
Posts: 13

Status: Offline

Posted: Nov 02, 2009 - 02:25 PM

Technical problem is OK. but why the customer service telephone close? 400-707-9222

redtab1

Reacher

Joined: Mar 10, 2007
Posts: 239

Status: Offline

Posted: Nov 02, 2009 - 03:59 PM

Mine was working fine last night. I had a similar problem about a month ago and just emailed them and it was fixed the following day

iara
Fire-eater

Joined: June 09, 2006
Posts: 2658
Location: brazil-shanghai

Posted: Nov 02, 2009 - 05:16 PM

Im not using this phone anymore, I call Jie on her mobile when I need!
By the way: Off topic, I know, but for the first time in 5 1/2 years in China, someone called me to let me know we may face a problem and to wait one or 2 days because they're already trying to fix it. Congratulations, Jie, it was outstanding!
Back on topic: but we still need our sat working! why its having so many trouble nowadays? I never had problem with a real and a fake one for 2 years!

_________________
I'm my husband slave!

vols

Lurker

Joined: Apr 12, 2006
Posts: 37

Status: Offline

Posted: Nov 04, 2009 - 06:15 AM

my boxes are still not working! It says "This channel is not handled by the smart card."
How about yours?
How much longer do they need to fix this problem!

shanghaisatv

Seeker

Joined: Aug 17, 2009
Posts: 50

Status: Offline

Posted: Nov 04, 2009 - 08:12 AM

you try to 'factory reset' and search all tv channels, at the same time you tell your card number to your sat dealer. need to wait it for some time.

_________________
dream satellite tv for expats:: www.dreamsatellitetv.com.cn

knarfster

Newbie

Joined: Nov 04, 2009
Posts: 3

Status: Offline

Posted: Nov 04, 2009 - 01:11 PM
Post subject: still not working

Our box is still not working. Who can you contact to get this fixed? Our dealer hasn't got a clue.

thanks

bigroh73

Reacher

Joined: July 13, 2003
Posts: 316
Location: Shanghai
Status: Offline

Posted: Nov 04, 2009 - 01:32 PM

Quote:

Our box is still not working. Who can you contact to get this fixed? Our dealer hasn't got a clue.
thanks

- Its interesting how these types of "Newbie" come out with such a comment as their first and only post on this forum. Hhhmmmm..... must be a regular.

Not sure why your box isn't working - hope it is soon.
I think most people with genuine boxes came back online overnight - so most are quite satisfied.
The problem was with Dream in the Philippines - i have friends living there who have had the exact same problem - so its nothing that can be solved from here in China.

knarfster

Newbie

Joined: Nov 04, 2009
Posts: 3

Status: Offline

Posted: Nov 04, 2009 - 01:38 PM

just did a search for dream boxes not working on google and this forum came up - hence my newbie status. We have a genuine box... it just doesn't work damn it Razz

bhbernstein

Reacher

Joined: July 28, 2009
Posts: 346

Status: Offline

Posted: Nov 04, 2009 - 03:14 PM

Part of the problem is financial difficulties at Dream in the Philippines. = HBO / cCnamax stopped service with them earlier this year for lack of payment. Also the 3 major typhoons that hit the Philippines caused problems with their equipment

guinness

Barker

Joined: July 15, 2009
Posts: 198

Status: Offline

Posted: Nov 04, 2009 - 04:11 PM

Ours went down for 1/2 a day, but it was working again by the evening. I'm not sure who our agent went through to get the cable setup, but I've emailed philsatcorp previously and they've helped out fairly quickly.

bigroh73 wrote:

Quote:

Our box is still not working. Who can you contact to get this fixed? Our dealer hasn't got a clue.
thanks

- Its interesting how these types of "Newbie" come out with such a comment as their first and only post on this forum. Hhhmmmm..... must be a regular.

I'm interested in what you consider an appropriate "first comment" would be from a newbie, if the above post asking for help on who to contact for their satellite is 'interesting'?? Posting a comment in the PIT? uploading a pic on the 'celebratation of beauty' thread?
Sorry, but it s.h.i.t.s me to tears when someone posts for the first time asking for assistance and is automatically questioned or hassled by some bullyboy who thinks they own this site...they are asking for help, it's not spam, so if you don't want to help them, then keep quiet....rant over Evil or Very Mad

bigroh73

Reacher

Joined: July 13, 2003
Posts: 316
Location: Shanghai
Status: Offline

Posted: Nov 04, 2009 - 06:10 PM

Quote:

Sorry, but it s.h.i.t.s me to tears when someone posts for the first time asking for assistance and is automatically questioned or hassled by some bullyboy who thinks they own this site...they are asking for help, it's not spam, so if you don't want to help them, then keep quiet....rant over Evil or Very Mad

Yes, I must be a bullyboy. Twisted Evil

So many hundreds of such posts over all these years proves it. Rolling Eyes

Sincerest apologies. (rant over)
cry

ROCKETSCIENCE

Lurker

Joined: Oct 07, 2009
Posts: 30

Status: Offline

Posted: Nov 04, 2009 - 07:35 PM

bigroh73 wrote:

Quote:

Yes, I must be a bullyboy. Twisted Evil

So many hundreds of such posts over all these years proves it. Rolling Eyes

Sincerest apologies. (rant over) cry

Bigroh I read carefully on the forums here before contacting Jie and yourself by PM. Your posts are sometimes very critical but you did give me your reasons by PM about another provider who I chose to use.

Of course somebody with a problem my be a new poster like I am as I joined the forum only a short time ago after arriving in Shanghai only a few months ago.

The forums are meant to help people with problems not for abusing somebody for having one. I have friends whose Dream decoders are not working still yet others like you have services restored.

As another poster said it's not just in China but also in Philipinnes people are having problems.

kamom

Seeker

Joined: Mar 20, 2009
Posts: 66

Status: Offline

Posted: Nov 04, 2009 - 07:57 PM

Hi Bigroh, like you, I have also just arrived, 4 months to be exact. It's people like Jie that makes my life here more enjoyable. Do contact her if your box is still not working well. She is a rare gem in a city like here where emails are not replied, phone calls not answered and no one seems to know what I need.

Mine just got working this afternoon, Jie and her team are really working hard to restore it. Do call her.

bigroh73

Reacher

Joined: July 13, 2003
Posts: 316
Location: Shanghai
Status: Offline

Posted: Nov 04, 2009 - 10:46 PM

Kamon:
You are right about Jie - I've found her service to be excellent. I've been in contact with her during the past couple of days. My system was back up and running late last night, just after midnight. Very Happy

I've been here nearly 10yrs actually, not just arrived. I'm glad ur happy with her service too.

Mister_happy

Ranter

Joined: Oct 28, 2004
Posts: 574

Status: Offline

Posted: Nov 05, 2009 - 09:56 AM

Jie, at last some one in the Sat-TV trade that knows what "Good Customer Service" is all about!

Having dealt with some "bottom feeders" over the years to be able to watch English speaking TV its great to find someone who does what they say!