Has anyone had issues with Munchies recently?

They've always been my standard delivery option for nights in, we typically order once a week from them.

Tonight I ordered a chilli cheese dog (as I always do) and a couple other things but when the food arrived they'd delivered the wrong hot dog, it was covered in coleslaw (yes I'm fussy.. I don't like coleslaw). I checked the receipt and the receipt said "chilli cheese dog" so they'd apparently heard me correctly.

So I called back and the girl asked me to hold on and said she would check, then hung up on me. I tried calling back every couple of minutes for the best part of the next hour and the phone was continuously engaged.

Eventually I got back through, presumably to the same girl, she sighed when she heard me again. After a couple of excuses she told me she'd check again and I pointed out that's what she said an hour ago, she hung up again.

So, I got my wife to call and speak to her in Chinese, she agreed to deliver the hot dog I'd ordered but when my wife asked for her name so we could make a complaint she refused.

10 minutes later a very angry delivery guy knocked on my door, he refused to hand anything over and just stuck out his hand asking me something in chinese. I shouted the wife and a heated argument ensued before he finally put his hand in his bag and handed over the hot dog (apparently he'd been saying "WHERE IS MY HOT DOG?? WHERE IS MY HOT DOG??"). We handed him the uneaten hot dog back and he disappeared (although apparently he did say sorry once we handed the hot dog back).

Now I have a dilemma, do I eat the new chilli cheese dog? bearing in mind the attitude of the delivery guy I worry in case there's something extra on it... I really doubt it but the thought of it is enough to put me off..

Oh I'm sure it's got some extra ingredients in. If you really want to upset them, call them up and say guess what, I didn't eat the replacement hot dog so there!

I never use Munchies, never understood why people would order it although a lot of my western friends seem to think it's the best thing in the world. Okay, ALL of my western friends. I like using Sherpas because I never have to speak to anyone or explain where I live.

those peanut butter shakes are bomb tho...

BW, You need to plan a good payback son !

A coordinated group shock and awe effort is mandated to instill some much needed fear of laowai to those bastards !!

SHOW ME YOUR WAR FACE !!

I used to order quite frequently last year, at least once every 2 weeks or so.
The portion of the fries was slimming by the week and wether they were roomtemperature or stone cold was just a flip of the coin chance.

Hot dogs are good, never had a wrong delivery or anything, shakes are awesome but after the last price increase i usually skipped them because I can basically get a whole meal for a couple rmb more.

Never had any bad experience, just kind of 'had enough'. I tried to call them in January, and a voicemail told me that their luwan (or whatever its called) branch is closed until end of january? Happy new year and 'we hope things get better this year'. Still wondering what they meant by that.

It's a common problem in Shanghai; expand and die. There are a number of places that have gone on to open more than one store and thrived, but it's an exception rather than the rule.

I'll always pull for Munchies. The owner is a solid guy and their food (when made properly) is tasty. Before the expansion, they were super consistent, but once the Luwan branch opened, things started to go downhill. I called to order delivery last Sunday, and they told me they couldn't spare a delivery driver. It this sort of thing that slowly makes them irrelevant.

matteroffact wrote:It's a common problem in Shanghai; expand and die. There are a number of places that have gone on to open more than one store and thrived, but it's an exception rather than the rule.

I'll always pull for Munchies. The owner is a solid guy and their food (when made properly) is tasty. Before the expansion, they were super consistent, but once the Luwan branch opened, things started to go downhill. I called to order delivery last Sunday, and they told me they couldn't spare a delivery driver. It this sort of thing that slowly makes them irrelevant.

Mealbay can deliver Munchies. I've got the impression recently when I've visited for lunch (Wuding Lu) that they've become too popular. Place is packed, phone is going all the time and the tiny kitchen must be struggling to cope. Food has always been great though.

Well, sounds like my problem was unusual, maybe I need to give them another chance, it's going to be a while before I order from them again though.

The only complaint I had about them before this week was that my wife once found a tiny fragment of bone in a burger. Unfortunately it wasn't big enough and she survived..

I order for lunch every so often from their Luwan branch. For the most part they are pretty good but their delivery is sometimes slow.

Yeah, I should have said, it's the Luwan branch I order from too

If they have problems with delivery, might be a better idea to sub-contract the job to Sherpa or a 3rd party...

Well, boywonder, I fail to see why you were canned by what you wrote....strange.

monalisalee wrote:Well, boywonder, I fail to see why you were canned by what you wrote....strange.

It wasn't what he wrote, that's why it's back, it's because of what someone else wrote which was possibly a bit malicious.

Sure. So mods could have left it alone, and deleted the "malicious" post, and saved all the hassle.

drsubaru wrote:If they have problems with delivery, might be a better idea to sub-contract the job to Sherpa or a 3rd party...

You can get Munchies from Mealbay. I think the problem is rather that they've got too popular (and rightly so) and might be struggling to cope.

monalisalee wrote:Sure. So mods could have left it alone, and deleted the "malicious" post, and saved all the hassle.

Their finger slipped ? ?

Ordered yestrerday night their Swiss burger with fries for the 37925th time and it was good and warm when arrived.

D.ORiGiNAL wrote:Ordered yestrerday night their Swiss burger with fries for the 37925th time and it was good and warm when arrived.

You have ordered like 14 burgers a day from them since when you arrived ?

they've only been open a few years, so it's more like 50 per day

boywonder wrote:they've only been open a few years, so it's more like 50 per day

Who cares if its hot or cold, has a hair innit, I got the munchies

Wanted to give them another shot today. The minimum delivery went up from 30 to 35, and also our home magically moved outside the 1 km free delivery charge area. I told her we've always ordered and never ever paid delivery fee so why change that now? She said we must have been mischarged. Sorry but not my problem, we've ordered over 50 times last year with no fee so i'm not starting now. I'm a returning customer right?

The girl told me that she wasnt in the restaurant and she had to go online to check the prices.... HELLO???

I'm currently still waiting for my order and she told me how much is was going to be, just in case the delivery guy is going to bitch about the delivery fee I had her confirm the total amount three time. And i asked for her name for if they screw up anyhow, but according to her , her name was 'not important'.

Come on munchies, is that how long time customers are treated???? I dont want to create a fuss over a few rmb but come on, a little give and take??

Post when you get good service here. Saves heaps of bandwidth.

To get back to my order last night. I honestly have to say that i was more than happy. Impressed actually and i had a feeling of the good ol' Munchies that i used to enjoy many times last year.

The service was fast, arrived within 30 minutes and the food was honestly hotter than ever. I actually burnt my mouth on the hot-dog, and that is honestly a first for me when it comes to delivered food. The fries, which in my mind are the best in Shanghai so far, were hot and back to the old quantity. The rest of the order was perfect and good as well.

Munchies is back on my menu when it comes to lazy night in delivery options!

TIC wrote:To get back to my order last night. I honestly have to say that i was more than happy. Impressed actually and i had a feeling of the good ol' Munchies that i used to enjoy many times last year.

The service was fast, arrived within 30 minutes and the food was honestly hotter than ever. I actually burnt my mouth on the hot-dog, and that is honestly a first for me when it comes to delivered food. The fries, which in my mind are the best in Shanghai so far, were hot and back to the old quantity. The rest of the order was perfect and good as well.

Munchies is back on my menu when it comes to lazy night in delivery options!

Nothing like getting the Munchies when stoned or pissed, is there mate?

tihZ_hO wrote:

TIC wrote:To get back to my order last night....

Nothing like getting the Munchies when stoned or pissed, is there mate?

Hey not all dutch are... ok never mind.

interesting review posted on smartshanghai, did Munchies change management recently?

http://www.smartshanghai.com/dining/reviews/?rev=7910

I'm finding these recent negative reviews of Munchies very strange. Sure, every place can have off days and sure, sometimes staff in Shanghai can be rude and unhelpful. But I've been going to Munchies around two to three times a week (the Wuding Lu branch) for the past four years or so (just after it opened) and it has been consistently good.

I doubt if the management has changed, the owner said hello just the other day. The staff has certainly changed. The delightful Fiona (I think her name was) has gone but the current lot are just as cheerful. I'm always welcomed with a smile.

I'm beginning to wonder if the negativity has anything to do with the recent opening of Caliburger just around the corner?

If I believed the reviews I'd be giving Munchies a wide berth. But if they are to be believed, how come it's often difficult for me to get a seat at lunchtime?

Humac wrote:I'm finding these recent negative reviews of Munchies very strange. Sure, every place can have off days and sure, sometimes staff in Shanghai can be rude and unhelpful. But I've been going to Munchies around two to three times a week (the Wuding Lu branch) for the past four years or so (just after it opened) and it has been consistently good.

I doubt if the management has changed, the owner said hello just the other day. The staff has certainly changed. The delightful Fiona (I think her name was) has gone but the current lot are just as cheerful. I'm always welcomed with a smile.

I'm beginning to wonder if the negativity has anything to do with the recent opening of Caliburger just around the corner?

If I believed the reviews I'd be giving Munchies a wide berth. But if they are to be believed, how come it's often difficult for me to get a seat at lunchtime?

MAYBE, just maybe it has to do with a certain online-burger competition.

You know, if I don't like a place I just don't go again.

I see that one of the Smartshanghai reviews, apparently written by the editor no less!, describes three (three!) bad deliveries. I'm afraid that puts everything I read on Smartshanghai in doubt.

One bad delivery and I would strike a restaurant off my list, but to keep ordering after two..?

According to him, the first order didn't arrive because they forgot. The second delivery was so bad it was inedible. And yet, of all the hundreds of places to choose from in Shanghai, he orders yet again? Frankly, unbelievable.

I've just noticed that Smartshanghai have chosen their editor's review, mentioned above, as their "Review of the week".

And I don't know how long he's been editor but he's been a member of the site since 2008...yet has only written one review. Is there something fishy going on? Of course not...