Hi all,

I bought two Kingston DDR3 memory modules from 360buy.com last week with the help of a Chinese friend. (two of these http://www.360buy.com/product/143076.html)

Turns out my motherboard doesn't support this, so we called 360buy.com and asked them to change these for a different type (DDR2). Their policy states they won't take back memory modules unless damaged. I don't really see why.

Is there anyone who was experience with returning stuff to 360buy.com? Is there general chinese legislation forcing them to take back unopened products?

Do you think they give in if I get my Chinese friend to shout angrily at them? She can be quite convincing sometimes, but gets psyched up about this kind of thing, so I'd rather handle it myself.

In case this doesn't work: Does anyone know of a place to resell these modules or trade them for ones that fit my motherboard?

Thanks.

they will take back.

You have to do an RMA, send the ram back, they give you credit, and you buy the DDR2 ones from them.

Thanks for the reply. How do I "do an RMA"?

By the way, I just checked their conditions. In chinese it says:

#

* 因客户误购、多购、或对商品不满意等原因，在商品本身性能完好，品相全新，相关附属配件齐全，不影响我司第二次销售的前提下，客户可以申请退货，退货需扣除退货手续费，手续费为退货价的10%。运费客户自行承担。受限商品（详见本节说明）不享受此服务！外地客户要求自客户接收商品之日起2个自然日内在线提交退货申请，并经我司审核通过后，24小时内将商品寄出。

# 二、 以下商品不享受7日，15日内无质量问题退换货服务（受限商品）

* 单价在1000元以上的商品；
* 手机、相机、台式机、笔记本、显示器、内存、主板、显卡、硬盘、CPU等；
* 电池、线缆、光存储、打印机、一体机、扫描仪、办公设备及其附件耗材；
* 保健品及个人卫生相关商品，例如：剃须刀、女士剃/脱毛器、卷发器、理发器、电动牙刷、电子血压计、足浴盆、鼻毛器、按摩器、体温计等；
* 厨卫类商品；
* 黄金，珠宝首饰，手表、个人配饰类商品；
* 服装，鞋帽，玩具，家具类商品；
* 软件，游戏类商品。

Google translate tells me that means:

Return to be deducted administrative fee for the return price of 10%. Freight customers themselves. Restricted goods (see note in this section) does not enjoy this service!
...
# 2, the following goods do not enjoy the 7, 15 days without quality Returns Service (subject to goods)

* Price in 1,000 yuan or more commodities;
* Cell phones, cameras, desktops, notebooks, monitors, memory, motherboards, graphics cards, hard drives, , etc.;


In my case it concerns memory and the price is less than 1000 rmb (about 750).